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We can't wait for you to experience why everyone loves our artisan hand poured vegan products.

Shipping & Returns

DELIVERY 

Australia Standard Delivery  

3 - 7 business days for delivery to: NSW, VIC, ACT, SA, WA
(Different shipping days apply for TAS, please contact us via Facebook or email info@qzcandles.com.au)

Australia Express Delivery 
2 - 4 business days for delivery to: NSW, VIC, ACT, SA, WA 
(Different shipping days apply for TAS, please contact us via Facebook or email info@qzcandles.com.au)
 

Shipping

  • We do our best to ship next business day! We ship within 1-2 business days. 
  • Timing of delivery is subject to the area code you live in and payment authorisation.
  • We do not dispatch on weekends or public holidays.
  • Quirche Zorche Candles cannot be held responsible for late or failed deliveries or for reasons outside of their control e.g. in the cases of adverse weather conditions.
  • Quirche Zorche Candles cannot be held responsible for parcels gone missing after they have been marked as delivered by our shipping agents. Please select the "Signature required" option on checkout for extra security.

 

Delivery Confirmation 

Tracking details for your order will be included in your order confirmation email.

Alternatively, you can email us at info@qzcandles.com.au

 

International Delivery

Please see the 'Shipping and Returns International' page for a price guide, shipping times and more information.



CANCELLATIONS

Quirche Zorche Candles will allow cancelations of orders only in the event they have not yet been dispatched. For the avoidance of any doubt, you may not cancel an order after it has been dispatched.



EXCHANGES

You can exchange an item within 30 days of the goods being dispatched by us. Products must be received by us unused and in a perfect resalable condition for a full exchange. Please note shipping costs for the return and resend are at your expense.

Postage charges will be applied for any exchanges; these will be charged at Australia Posts standard rate and NOT our generous flat rate charge.

Exchanges will be processed within 2 working days from the date the returned goods are received.  

We recommend a proof of postage and tracking number is obtained for your return, in the unlikely event that we do not receive the parcel. No exchange is due where a tracking number cannot be provided in the event your item is lost.

If you would like to return an item, please email info@qzcandles.com.au with your order number and details of the exchange.


RETURNS

You can return an item within 30 days of the goods being dispatched by us. Products must be received by us unused and in a perfect resalable condition for a full refund. Please note shipping costs for the return are at your expense.

Once the 30 day period has passed we have the right to refuse returns of any unwanted items.

Where a refund is due, this will be processed onto the credit card or method of payment with which the purchase was made, within 2 working days from the date the returned goods are received.

We recommend a proof of postage and tracking number is obtained for your return, in the unlikely event that we do not receive the parcel. No refund is due where a tracking number cannot be provided in the event your item is lost.

To complete your return, we require a receipt or proof of purchase.

If you would like to return an item, please email info@qzcandles.com.au with your order number and details of the return.


DAMAGED GOODS 

If for any reason the goods you receive are damaged we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available.

To receive a refund for damaged items you must raise an investigation and/or claim with Australia Post ASAP on the day you receive your parcel or the next business day. If you are unsure of the cut off time to raise a claim please contact Australia Post 13 76 78.

Please follow ALL steps below for a refund:

  1. Take clear photos of all the damaged products including any damages to the packaging.
  2. Take the ENTIRE ORDER (damaged and non-damaged) AND the packaging to a Post Office to have the damaged parcel assessed (find out if your local Post Office assesses damages 13 76 78).
  3. Complete a Damaged Goods Declaration Form at the Post Office.
  4. Record the case number you are given.
  5. Advise Australia Post you authorise the sender to discuss your case.
  6. Email us your order number, clear photos of the damages and the Australia Post case number to info@qzcandles.com.au
  7. A refund will be issued when Australia Post finalise the claim.


    Australia Post at their discretion may choose to keep your entire order and you are therefore entitled to receive a full refund of your entire order.

    Australia Post at their discretion may choose to keep the damaged part of your order and return to you what is usable, and you are therefore entitled to receive a refund for the damaged items.

    A claim with Australia Post may take up to 4 weeks to confirm and process. A refund will be processed onto the credit card or method of payment with which the purchase was made within 2 working days from the date Australia Post finalises the claim.


    FAULTY GOODS 

    If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available.

    Please note you MUST provide photographic evidence of the damaged goods in order to receive an exchange or refund. In severe cases, we may choose to collect the damaged products from you for investigation.

    Where a refund is due, this will be processed onto the credit card or method of payment with which the purchase was made, within 2 working days from the date it is agreed upon for a refund.

    Where goods are believed to be faulty or damaged, please email info@qzcandles.com.au with your order number and details of the return.


    INCORRECT PRODUCT

    If you have received a product from us that is different to the one you ordered we will (at our option) replace the incorrect product with the correct product or offer you a full refund.  


    Products must be received by us unused and in a perfect resalable condition for a full refund.

    If the incorrect item you are returning is received damaged, broken or not in a resalable condition and is also found to be poorly packaged with inadequate protective packaging you will lose your right to receive a FULL refund of the item and the shipping cost back to us. We will only provide a refund of the original shipping cost if the product was the only product on the entire order.

    We recommend a proof of postage and tracking number is obtained for your return, in the unlikely event that we do not receive the parcel. No refund is due where a tracking number cannot be provided in the event your item is lost.

    The cost of the item and the shipping cost to return the item back to us will be refunded back to you once we receive the item and find it is in a perfect resalable condition.

    Where a refund is due, this will be processed onto the credit card or method of payment with which the purchase was made, within 2 working days from the date it is agreed upon for a refund.

    If you believe the product you received is not what you ordered, please notify us in writing by email to info@qzcandles.com.au


    SALE ITEMS

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    100% Natural Soy Wax Candles and Eco-friendly!

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