My Cart

Close

We can't wait for you to experience why everyone loves our artisan hand poured vegan products.

FREQUENTLY ASKED QUESTIONS

How do you pronounce Quirche Zorche?
Its a bit tricky but we love all your excellent attempts! It's pronounced Kir-shay Zor-share.


Is Quirche Zorche an Australian company?
Yes. Proudly Australian owned and operated.
 

Are Quirche Zorche products vegan friendly?
Yes! Our products are free of animal and insect products and residue and free of animal testing. 


Are your candles hand poured?
Yes. We can't wait for you to experience why everyone loves our artisan hand poured candles.


How long will it take for my order to arrive?

Australia Standard Delivery 
Please allow 3 - 7 business days for delivery to: NSW, VIC, ACT, SA, WA (Different shipping days apply for TAS, please contact us via Facebook or email info@qzcandles.com.au).


Australia Express Delivery 
2 - 4 business days for delivery to: NSW, VIC, ACT, SA, WA 
(Different shipping days apply for TAS, please contact us via Facebook or email info@qzcandles.com.au)

Do you deliver internationally?
Yes Quirche Zorche Candles does offer international delivery on our website. 

Please see the 'Shipping and Returns International' page for a price guide, shipping times and more information.


What shipping service do you use?
We use Australia Post and other select courier companies to deliver around Australia.

 
What are the delivery costs?
Shipping costs are listed bottom right of the page.


For INTERNATIONAL SHIPPING please see the 'Shipping and Returns International' page for a price guide, shipping times and more information.


Can I cancel my order?
We only allow cancellations of orders only in the event they have not yet been dispatched. For the avoidance of any doubt, you may not cancel an order after it has been dispatched.

An order can only be cancelled up to the point it is dispatched. We pride ourselves in dispatching orders promptly, so to cancel please contact us immediately by emailing info@qzcandles.com.au or call us on 0415 372 734 before the goods have left our control.

If the order has already left our premises, you will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy.

 
What do I do if my order arrived broken or damaged?

If for any reason the goods you receive are damaged we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available.

To receive a refund for damaged items you must raise an investigation and/or claim with Australia Post ASAP on the day you receive your parcel or the next business day. If you are unsure of the cut off time to raise a claim please contact Australia Post 13 76 78.

Please follow ALL steps below for a refund:

  1. Take clear photos of all the damaged products including any damages to the packaging.
  2. Take the ENTIRE ORDER (damaged and non-damaged) AND the packaging to a Post Office to have the damaged parcel assessed (find out if your local Post Office assesses damages 13 76 78).
  3. Complete a Damaged Goods Declaration Form at the Post Office.
  4. Record the case number you are given.
  5. Advise Australia Post you authorise the sender to discuss your case.
  6. Email us your order number, clear photos of the damages and the Australia Post case number to info@qzcandles.com.au
  7. A refund will be issued when Australia Post finalise the claim.


    Australia Post at their discretion may choose to keep your entire order and you are therefore entitled to receive a full refund of your entire order.

    Australia Post at their discretion may choose to keep the damaged part of your order and return to you what is usable, and you are therefore entitled to receive a refund for the damaged items.

    A claim with Australia Post may take up to 4 weeks to confirm and process. A refund will be processed onto the credit card or method of payment with which the purchase was made within 2 working days from the date Australia Post finalises the claim.


    What is your exchange policy?

    You can exchange an item within 30 days of the goods being dispatched by us. Products must be received by us unused and in a perfect resalable condition for a full exchange. Please note shipping costs for the return and resend are at your expense.

    Postage charges will be applied for any exchanges; these will be charged at Australia Posts standard rate and NOT our generous flat rate charge.

    Exchanges will be processed within 2 working days from the date the returned goods are received.  

    We recommend a proof of postage and tracking number is obtained for your return, in the unlikely event that we do not receive the parcel. No exchange is due where a tracking number cannot be provided in the event your item is lost.

    If you would like to return an item, please email info@qzcandles.com.au with your order number and details of the exchange.


    What is your returns policy?

    You can return an item within 30 days of the goods being dispatched by us. Products must be received by us unused and in a perfect resalable condition for a full refund. Please note shipping costs are at your expense.

    Once the 30 day period has passed we have the right to refuse returns of any unwanted items.

    Where a refund is due, this will be processed onto the credit card or method of payment with which the purchase was made, within 2 working days from the date the returned goods are received.

    We recommend a proof of postage and tracking number is obtained for your return, in the unlikely event that we do not receive the parcel. No refund is due where a tracking number cannot be provided in the event your item is lost.

    If you would like to return an item, please email info@qzcandles.com.au with your order number and details of the return.

    100% Natural Soy Wax Candles and Eco-friendly!

    Join now for deals, discounts and all the benefits!